Refund policy

Last updated: July 27, 2026

At Ferro Distribution, we want you to feel confident about your purchase. If you are not satisfied with your order, please review the information below to determine whether it is eligible for return.

Return Eligibility

Returns may be requested within fourteen (14) days of the date your order was delivered.

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Include all parts, accessories, and materials originally provided
  • Be returned in its original packaging, when applicable
  • Include a copy of the receipt or order invoice

Returns submitted without proof of purchase may not qualify for a refund.

Non-Returnable Items

We are unable to accept returns for:

  • Products marked as final sale
  • Products damaged through misuse or improper installation
  • Products showing normal wear and tear
  • Products returned more than fourteen (14) days after delivery
  • Customized or special-order products, when applicable

Starting a Return

To request a return, email support@ferrodistribution.com and include:

  • Your order number
  • The reason for the return
  • A copy of your receipt or order invoice

If your return is approved, we will provide return instructions and a return authorization number. Please do not send a product back before receiving authorization.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or different from the item ordered.

We strongly recommend using a trackable shipping service. Ferro Distribution cannot guarantee receipt of returns shipped without tracking.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within five (5) to seven (7) business days. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return resulted from an error by Ferro Distribution.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If a product is damaged, defective, or incorrect, contact us within forty-eight (48) hours of delivery so we can address the issue promptly.

Please include:

  • Your order number
  • A copy of your receipt or invoice
  • Clear photos showing the damage, defect, or incorrect product

Exchanges

Ferro Distribution does not currently offer direct exchanges.

To purchase a different product, please request a return for the original item, provided it is eligible, and place a separate order for the replacement product.

Questions

For questions about a return, refund, or order, contact us at:

Ferro Distribution
23105 Orchard Ridge Drive
Elkhart, IN 46516, USA

Phone: 574-206-3133
Email: support@ferrodistribution.com
Business hours: Monday–Friday, 7:30 a.m.–4:00 p.m. ET

This version retains the existing return window, eligibility requirements, refund timing, damaged-item deadline, and exchange policy while updating the wording and business address.